Return/Refund Policy - Alicia Ortego

Return/Refund Policy

At Slickcolors Inc., your satisfaction is our priority, and we aim to provide you with the best possible shopping experience. Please review our Return/Refund Policy to understand how we handle returns and exchanges:

Conditions for Returns

You may return an item under the following conditions:

  • Product Defect or Damage: If the product arrived damaged or defective.

Upon confirmation by the Slickcolors Inc. Team, we offer the following options:

  • Replacement: If your return is confirmed as eligible, we will ship a new item to you as a replacement.

Return/Exchange Period:

We allow returns or exchanges within a period of 30 days from the date of purchase. However, the book set must typically be in new, resalable condition to be eligible for a return or exchange.

Return Process:

1. Fill Out the Return Form: Our customer support team will provide you with a return form to complete. Please provide details about the reason for your return and attach clear photos of the damaged or defective item to help expedite the process.

Customer Name(Required)
Accepted file types: jpg, png, pdf, Max. file size: 20 MB.
This field is for validation purposes and should be left unchanged.

2. Authorization: After reviewing your request and the provided information, our team will confirm whether your return is eligible. If approved, we will issue a return authorization and provide further instructions.

Alicia Ortego reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

3. Pack and Ship: Securely package the item in its original packaging, including all accessories and documentation. Affix the return authorization number on the package as instructed. Ship the item to the following warehouse address:

Netdirect Distribution LLC

9360 Federal Blvd,

Federal Heights, CO 

80260 United States

Contact Us:

If you have any questions or need further assistance regarding our Return/Refund Policy, please do not hesitate to reach out to us

This field is for validation purposes and should be left unchanged.

Our customer support team is dedicated to ensuring your satisfaction and a smooth return or exchange process.

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